Support Services
At Alliant Technologies, we offer comprehensive support for both our systems and those from other vendors, ensuring your critical systems are well-supported.
24/7 On-Call Support
Our contracts include:
Health System Checks as Specified in Your Contract (Annual, Biannual, or Other Frequencies)
24/7 Remote Support for Alliant and Non-Alliant Equipment
Rapid Phone Response Time and 1-Hour Connection
Toll-Free 800 Number for Support
Monthly Reports and Follow-Ups Upon Request
System Health Checks
We conduct comprehensive health checks to ensure optimal system performance, including but not limited to:
PLC Scan and Processor Times
Network Integrity and Error Rates
Hard Disk and Memory Usage
CPU and Windows Event Log checks
Database Maintenance and Backup Verification
Domain Controller Replication and UPS Operation
Our proactive approach ensures that your systems remain reliable and perform at their best.